Membership Issues

How many other people have experienced delays getting replies and action from LC on membership issues? Below are two examples. Has anyone had luck getting extra days added before needing to renew to make up for poor service and late openings?

I fear that the closure of LC's Redbourn office will not help these matters and may be part of then problem already.

Leisure Connection plc
Datalogic House
Dunstable Road
Redbourn
Hertfordshire AL3 7PR

28 June 2004 Membership No 9105***

Re: VALE FARM MEMBERSHIP

Dear Sir / Madam

I renewed my Peak Swimming Ticket for 2004/05 in January '04 and paid £150 for another years swimming, but when my membership card was due for renewal in February '04 I was told that my membership had expired although I had paid for my swimming ticket.

My membership card was taken from me and I was told a member of staff from Harpers membership would contact me.

I received a phone call from a member of Harpers membership staff in April '04 and explained the problem with my membership, the member of staff said they would chase it, while I was talking to member of staff I asked him if I could change my membership from peak swim to peak gym and swim, member of staff said that would be possible if I paid the extra cost, I paid £200 to change my membership.

I have been issued with my new membership card and a temporary membership card which has been extended another month as my membership card details have not been put on VaIe Farms computer database from your head office.

How much longer will I have to wait for you to update your computer database?

Yours Sincerely    J Beaumont   Published here with John's permission.

Request for Extension

Three weeks ago I asked a Duty Manager at Vale Farm about an extension on my annual card. I was told it would be to be decided by the manager. (With so many late openings am I really the first customer in the UK to ask LC for an annual card to deliver a year's worth of leisure? I had expected there would be a policy by now.) 

I emailed the address given for Vale Farm on the LC website on June 23 and tried another address on June 27. I am now trying the regional manager.

From: Paul Burns  To: Christine Coppack Cc: Rez Cameron
Sent: Sunday, July 04, 2004 
Subject: FW: FAO Ben Delaney 

Dear Christine, Re emails below, I have tried two different addresses for Vale Farm. No mail has bounced back so I assume the email addresses are valid.  

-----Original Message-----
From: Paul Burns  To: bmvale.farm@leisureconnection.co.uk
Sent: Sunday, June 27, 2004 
Subject: FW: FAO Ben Delaney 

No acknowledgement received to date.  

-----Original Message-----
From: Paul Burns   To: vale.farm@leisureconnection.co.uk
Sent: Wednesday, June 23, 2004 11:52 AM
Subject: FAO Ben Delaney

 Dear Ben, my Brent Leisure card (6006***) ) runs out on July 7^th.