Please tell us if you have a query relating to your BTinternet account. To find out how to get in touch, simply click on the relevant link below.

Each team is accountable for its actions and is waiting to hear from you to help resolve your queries quickly and efficiently. Your feedback will help us understand how we can improve the BTinternet service.

• Sales queries
• Technical enquiries
• Billing enquiries

(If you have SurfTime, remember that you may need to contact 150)

• Editorial/content feedback
• Abuse

If after contacting one of the above departments you feel that your query has not been dealt with to your satisfaction, please contact:

• BTinternet complaints
• BT SurfTime complaints

Sales queries
If you would like to be emailed information on our products and services please email sales@btinternet.com. This is an automated service.

If you would like to register a computer that does not already have access to the internet, please provide us with your details here and we will send you a CD-Rom.

Editorial/content feedback
For comments, questions or suggestions concerning the editorial, content or layout of the BTinternet site please email editor@btinternet.com

Abuse
To report abusive behaviour by other BTinternet users please email abuse@btinternet.com. NB Before deciding if our abuse department is the most appropriate contact please read our Acceptable Usage Policy.

Billing enquiries
For BTinternet bill enquiries, problems and cancellations.

For free billing support please use our Billing Query Form.

Please note: all telephone bill enquiries should be directed to your telephony provider. BT customers can find the address on their phone bill.

If you prefer to talk to our customer services team call 0870 241 4567 between 8am - midnight. Calls to this number are charged at national rates. There is a 5p minimum charge.

Or if you prefer to put pen to paper our address is:
BTinternet Billing Customer Services,
PO Box 163,
Exeter
EX1 1BX.

Technical enquiries
For help connecting to BTinternet - including your BTinternet email, Web space, FTP, Usenet news (newsgroups) client etc.

BTinternet provides support for the software and hardware listed here

For free technical support try our help section or use our Technical Support Form.

BTinternet also maintains a number of dedicated Usenet newsgroups where other BTinternet users can often help. For a list of the BTinternet newsgroups, click here.

To check our Service Status call 0800 731 7777

If you are experiencing a new problem, it is worth checking our Service Status Line first. This is an automated service providing the latest information on the status of all the BTinternet services. If we are experiencing a service reduction, it may be causing the problem you are experiencing. There is no charge from BT for calling this number.

We also maintain a list of hardware and software suppliers.

If you would prefer to talk to one of our advisors, please call 0906 302 3456.
To avoid calling at the busiest times, please ring before 4.30 pm or after 8pm.
Calls to this number are charged at 50p/minute and should last no longer than 25 minutes. There is a 5p minimum charge.

To help reduce the length of your call to support please have the username of your primary email address and your helpdesk security phrase - usually your mother's maiden name - to hand. Also, please make sure that your computer is switched on and be ready to answer the following questions:

• Has the fault produced any error codes?
• What are the symptoms of the fault you are experiencing?
• What operating system do you use? i.e. Windows 98, MAC OS
• What is the make and model of your modem?
• What internet/email software - browser, email client etc - are you using?
• Did you implement any system changes or install any programs prior to the fault occurring?

Alternatively, if you would like to put pen to paper please write to:

BTinternet Customer Services,
PO Box 163,
Exeter
EX1 1BX.

BTinternet complaints
If you are not entirely satisfied with our service and would like to register a complaint, please contact us at customerservice@btinternet.com

BT SurfTime complaints
If you have a complaint about SurfTime from BT - please note, this refers solely to the BTSurfTime product, not to BTinternet for SurfTime - please write to the address shown at the top of your phone bill or call 150.