Content & BTinternet

What is our position concerning objectionable/illegal material on the Internet?
What action is taken to remove such material from BTinternet?
Does BTinternet carry a full news feed?
What should I do if I feel a newsgroup may be illegal?
What is the role of ISPA and the IWF?

What is our position concerning objectionable/illegal material on the Internet?
There is much publicity generated around claims that the Internet is saturated with pornographic pictures and offensive literature. Material that many people would find offensive is easily available, and we have tried to arrive at a position for our customers that is both responsible and practicable. Our position is to recognise the nature of Internet content, to explain to customers what the potential dangers are, to offer practical guidance, particularly with regard to children, and to avoid perpetuating the alarmist misconceptions that appear in some quarters.

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What action is taken to remove such material from BTinternet?
The sheer volume of traffic and the technical nature of the medium makes it an impossible task for BTinternet, or indeed, any other Internet Service Provider, to remove objectionable material from the Web. This applies equally to areas such as E-mail, FTP and IRC (Chat). As a consequence, BTinternet advises all its customers to take precautions when accessing the Internet. Always administer your children's Internet sessions and do not allow them to access 'live' services such as IRC Chat without your supervision.

Customers who are concerned should investigate the use of Internet Access Filtering products, which can screen out objectionable material. These products are aids to choice and access control, but are not failsafe, and not intended to replace adult supervision of children's Internet access.

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Does BTinternet carry a full news feed?
No, BTinternet does not carry all newsgroups. We have chosen not to carry about 70 newsgroups; in most cases we have done so because the name of the newsgroup suggests that its contents are illegal or are likely to be used in illegal activities.

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What should I do if I feel a newsgroup may be illegal?
Send an e-mail to abuse@btinternet.com with the name of the group. Your complaint will be formally reviewed and we will inform you of the decision. Additionally, you should contact the Internet Watch Foundation, a charitable organisation which seeks to rid the internet of illegal material such as child pornography.

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What is the role of ISPA and the IWF?
BTinternet is a member of ISPA (Internet Service Providers Association), a UK-based body looking at setting and agreeing standards by which Internet Service Providers will conduct their business. ISPA seeks to promote unbiased and accurate media coverage of the Internet, Service Providers and their customers. Additionally, BTinternet is a founding member of the Internet Watch Foundation, a charitable organisation which seeks to rid the Internet of illegal material such as child pornography.

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