Welcome to BTinternet Web Mail !
This new facility from BTinternet will allow you to operate any of your BTinternet e-mail accounts from the Web. Or in other words, wherever you are in the world you will be able to read, reply, forward and send e-mail as long as you have access to the Web. This could be from a business, a library, a cyber cafe or simply at a friend's house.

Questions and Answers

Q. What is Web mail?
A. Web mail is a system that allows to you use any of your BTinternet e-mail account anywhere you have access to the Web.

Q. Why would I want to use it?
A. Should you need to access your e-mail anywhere away from your normal place of access and don't want the hassle of reconfiguring e-mail software etc. It's ideal for picking up your e-mail when travelling abroad to ensure you stay in touch.

Q. How do I access my Web mail?
A. Simply go to and log in from there.

Q: What user name and password do I use?
A: You do not need your dial up username and password. Simply use the username and password you would normally use for any of your e-mail accounts.

Q. How does Web mail work?
A. When you login to your account a request is sent to your mail box and your messages are displayed on a web page as opposed to an e-mail package. Clicking an e-mail title will display the message which is actually displaying another web page.

Q. Can I write e-mail off-line?
A. Like all Web based e-mail, you cannot compose e-mail off line. However, it might always be possible to write an e-mail in text editor (Word, Notepad, Wordpad etc.) and paste it into your e-mail when you go on-line.

Q: If I read my e-mail using Web mail, can I still read it from Outlook Express (or other POP3 e-mail client)?
A: Yes. If you read your e-mail using Web mail, you can still download it using Outlook Express from your normal PC. If you delete an e-mail using Web mail, you will not be able to read it using Outlook Express.

Q: Is there a time out ?
A: Yes, for security, your session will expire after one hour.

Q: Is there a Sent Box so that I can view sent e-mail?
A: No. If you want to keep a copy of e-mail sent using Web mail, you will need to send a copy to yourself for later downloading using Outlook Express.

Q. Can I send file attachments?
A. Yes. When composing an e-mail simply click the "Attach File" button and select the file you wish to send. Remember though, that the bigger the file, the longer it will take to send.

Q. How do I create new accounts?
A. You cannot create additional accounts through the web mail system itself, but simply visit (although you must be dialled into BTinternet to do this).

Q. Do I have to register for the service?
A. No. Simply logon using any of your e-mail accounts.

Q. Is there are charge?
A. No. This is a service provided free of charge for BTinternet customers.

Q. Can I delete items from my mail box?
A. Yes. Simply select the message you want by clicking the box on the right hand side and then click the "Delete" button at the bottom of the page. Alternatively, click the delete button at the bottom of each opened mail item.

Q: Do I need to use a specific browser?
A: The web mail system has been optimised for the most commonly used browsers, Netscape 3 and above and Internet Explorer 4 and above. Some functions may not work on older or proprietary browsers.

Q: What security measures are there?
A: Web mail is as secure as your normal POP3 e-mail. However, digital certificates cannot be used so if 100% security is required, then it is recommended that you obtain a Trustwise Digital certificate and use the standard POP3 BTinternet e-mail.

Q. Can I add a signature file?
A. Yes. Click "Options" on the left hand navigation panel, type in a text signature and click "Save". When you compose an e-mail select the "Add Signature" box to include it at the bottom of your message.

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