Acceptable Use Policy

For the Internet to operate in a manner that satisfies the majority of its users, all users need to observe some rules and etiquette governing their use of it. These requirements are usually contained or referred to in the relevant terms and conditions governing the particular Internet service as well as general law.

BT's customers must ensure that they know what these requirements are and how they are affected by them.

To enable its customers to have a better understanding of what is and is not acceptable when using the Internet, and to help you get the best out of the Internet, BT has developed a number of Acceptable Usage Policies (AUPs) relating to Internet services. Complying with these AUPs, which is a contractual requirement, should help you benefit from safer surfing and minimise the risk of suffering "online abuse".

BT's AUPs are based on current "best Internet industry practice" and draw on the collective experience of users and service providers across the Internet community.

We may change the AUPs from time to time and will inform you when we do so. To make the most of the guidance contained in the AUPs, please keep up to date with changes and look at them on a regular basis. We hope you will find them useful and informative.