Terms and conditions
1. These conditions apply whether a contract has been made in writing or verbally.
2. The Company accepts no liability for delays however caused or the loss however caused of clients personal property.
3. All bookings must be made with and through this office. All hires start and finish at our garage.
4. To enable us to tend to your requirements as efficiently as possible we require at least 48 hours notice of your requirements.
5. The client/s will be held responsible for any damage the client/s (or passengers carried on behalf of the client/s) cause to our vehicle/s.
6. All client/s are recommended to obtain insurance for those items where save for negligence, the Company's liability is limited, (Such as delay or loss of luggage or effects).
7. Unless otherwise instructed by the passenger, routes travelled will be at the chauffeurs/drivers discretion, in accordance with road, traffic and weather conditions, whether the route is the shortest or not. No allowance will be made to the hirer on the ground that the route adopted is not actually the shortest. Neither the company nor its agents or employees will be responsible for any delay howsoever caused.
8. Every endeavour is made to provide the colour and type of vehicle that is requested, but no liability will be accepted if this is not possible and an alternative vehicle of similar specification will be supplied in this event. We reserve the right to supply a later specification vehicle, including those of other operators, than the one ordered. No additional charge will be levied provided that the extra seats or facilities or capacity are unused.
9. When a vehicle is hired for two days or longer period, whilst every endeavour will be made for the hirer to retain the same vehicle and a chauffeur/driver during such a period, the Company reserve the right to substitute any other vehicle or chauffeur/driver according to the exigencies of the service.
10. Where the Company hires in vehicles from other operators at the request of the client, and where the Company arranges any ancillary facilities, such as meals, accommodation, ferries, admission tickets or any other service provided by any other contractor, it does so as an agent for and on behalf of the client/s. Any terms and conditions imposed by such other operators through the Company shall be binding on the client/s as if the client/s had directly contracted such services.
11. Luggage and personal effects are carried on or in our vehicles at the owners risk. Gangways, doorways and emergency exits must not be obstructed. It is the clients/passengers responsibility to ensure that the correct number of cases/pieces are loaded/unloaded and the figure should be agreed with the chauffeur/driver. The Company does not guarantee to carry all luggage or effects by a single party or parties on any one journey. The chauffeur/driver is the sole arbiter as to the carriage of passengers, luggage and its storage.
12. Every endeavour is made for the faultless running of the vehicles, but no responsibility can be accepted for any breakdown whatsoever or any additional expense or loss incurred by the client or passenger thereafter. All vehicles are cleaned prior to departure, but no liability can be accepted for clothing etc., being marked, stained or dirtied by road dirt, oil or grease from any part of the vehicles.
13. Our tariff card does not constitute an offer by us to contract.
14. All invoices are deemed correct if not queried within (7) seven days and must be paid in full within (14) fourteen days from invoice days. Any discounts given will be deemed null and void if this condition is not met.
15. All credit accounts incur a service charge at 12.5% of the net amount per invoice.
16. Cancellations after despatch are subject to a minimum charge or charged at our basic time and mileage rates whichever is the greater, plus an administration charge of £5.00.
17. Provisional bookings of vehicles are acceptable, however confirmations can only be given when final details are supplied. When provisional reservations are made and subsequently changed to a lesser hire or cancelled within 12 hours before commencement of hire; a charge will be levied equal to the original expected hire but no less than a full 8 hour hire or whichever is the greater. Unless specified otherwise all day hires commence at 0800 hrs.
18. All charges based on time are charged in half hour increments.
All charges based on mileage are charged to the last mile or part thereof.
19. Individual amendments to these terms and conditions must be approved and underwritten by the directors of The Company.
20. Without prior notice: The Company reserves the right to amend, change, delete or add to these terms and conditions whenever necessary.
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