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  Frequently Asked Questions:
    How much experience do ARC Media have in media planning & buying?
    What's the difference between ARC Media as an Advertising Agency and a Marketing Specialist?
    Do ARC Media do PR too?
    I have good relationships with the media I use, will I still be able to speak to them if I use ARC Media?
    Are your charges easy to understand - I have been ripped off before?
    Can you design my ads for me, and any promotional literature etc?
    I need to advertise regionally - can ARC Media help me?
    If you only charge £180.00 + VAT per year (for admin etc) how else do you make your money?
    I have been told that you should charge me a flat monthly retainer fee, why don't you?
   
  How much experience do ARC Media have in media planning & buying?
  ARC Media has 29 years experience of the media world, and are, therefore, more than capable of providing services such as media selection, creative work, production and campaign planning to clients.
   
  What's the difference between ARC Media as an Advertising Agency and a Marketing Specialist?
 
The Chartered Institute of Marketing defines Marketing as: “the management process responsible for identifying, anticipating and satisfying customer requirements profitably." and also states that "Marketing is crucial for business success. Without paying attention to what it sells, what price it charges, how it promotes its products, and where it sells them, no company can survive."

An Advertising Agency is defined by them as "..... a service business dedicated to creating, planning and handling advertising (and sometimes other forms of promotion) for its clients - an organisation which specialises in providing services such as media selection, creative work, production and campaign planning to clients"

So an Advertising Agency needs to be able to understand and carry out some Marketing in order to correctly identify your target market in the media and therefore create a media plan. A Marketing Specialist needs to be able to define your market in more ways than an agency but they do need an Ad Agency who can implement a media plan that reaches your target market. Marketing Specialists are usually PR Specialists too, and this is a full time job with a whole different set of skills and contacts than that of an Advertising Agency.

 

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  Do ARC Media do PR too?
  Not as a rule NO, we can, but we prefer not to as PR is a full time job in itself, with a whole different set of contacts. ARC Media can assist you in the short term, where there are short pieces of editorial FREE with your advertising, but in the long-term you do need a 'proper' PR Consultant who can target the news pages etc and get you more exposure.
   
  I have good relationships with the media I use, will I still be able to speak to them if I use ARC Media?
  YES - ARC Media are a TRANSPARENT company - we allow our clients direct access to the media and their sales-people and do not prevent the media sales-people speaking direct to their clients as we are transparent and have nothing to hide. It is ALWAYS the client's choice as to whether they avail themselves of this or whether they refer the media directly to ARC Media.
   
  Are your charges easy to understand - I have been ripped off before?
  YES - We think so  ARC Media - 'Making Life Simple' - We have one direct charge and that is the ARC Annual Admin Fee of £180.00 + VAT, payable annually! This contributes to (but does not fully cover) the cost of our credit checking facility, voucher copy purchases, postage & phone calls. All other invoices will be for your advertising, any ad transmission costs we incur and any agreed copy creation costs.
 

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  Can you design my ads for me, and any promotional literature etc?
  YES - ARC Media offer FREE graphic design for 30 days after becoming a client: ARC Media believe in 'try before you buy'. Graphic designers can be incredibly expensive charging £25 to £85 per hour + the cost of proofs and amendments which just add to it. We have 27 years of ad design experience as well as a fully qualified graphic designer; with no need to outsource our graphic design costs are kept low (from £10.00) and amendments are usually free (depending on extent naturally, but will start at £10.00 if they are charged). Unlike many graphic designers we are not precious the client is always able to get what they want, obviously we will always give best advice in order to help you to get the most from your advertising.
   
  I need to advertise regionally - can ARC Media help me?
  YES - ARC Media offers FREE Regional Research - for up to 3 distinct towns/city - if you need a more extensive area researched (over 3) the cost will be £10.00 + VAT per town/city. Research for a whole county, including the 5 highest population towns or cities is only £25.00 +VAT. These charges have only recently been introduced due to the increased cost of the national & regional database we need to use (£190.00 per month - £2,280.00 per year) to have access to the best information available for you.
 

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  If you only charge £180.00 + VAT per year (for admin etc) how else do you make your money?
  ALL media owners pay us a commission of between 10% & 15% for selling the space in their publications, on-line, on-air, regionally, nationally (and globally when required). This is what an agency does, acting as a service to you and, therefore, a service to the media. However, within this co-operative relationship between ARC Media, our clients and the media owners, our clients come first, taking precedence over any media relationship. If, at anytime, any form of media does not offer agency commission to agencies it is ARC Media who lose out NOT our clients!

As you can see from other questions (above) we do charge for graphic design, eventually, but this is very low cost, as is the extensive regional research facilities we can offer.

   
  I have been told that you should charge me a flat monthly retainer fee, why don't you?
  Because we don't believe in making money out of you when you are advertising and we are earning commission from the media owners; equally we feel that we should not make money out of you when you are not advertising. Why should you pay us for doing nothing? We prefer to keep all our operations and costs clear and concise so clients never have to wonder what they are paying for.
 

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If you want to ask ARC Media a question e-mail info@arcma.co.uk

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