I am immigrating to the UK and will be seeking
employment in the food industry. I have been a director of two pizza
franchisees in Cape Town over the past 2yrs and previous to that have
worked in hotels.
Please would you add my CV to your data base.
Professional Experience
DIRECTOR
1995 - to date (purchased 1/4/97)
My responsibilities have been vast and varied and I have decided to give a clear indication of my thorough working experience:-
General Management
Evaluated, initiated and implemented policies and procedures
Developed rules and regulations
Prepared and reviewed documents, contracts and proposals.
Co-ordinated general office functions
Record keeping
Sales Management
Analyzed both branch turnovers, sales targets and budget administration
Assessed customer requirements and needs through product requirement, customer preferences and complaints.
Monitored branches expenditure, as well as variance analysis of sales, operational costs and food costs.
Ensured constant follow up among managers on products, specials, delivery, complaints and deliverance.
Marketing
Assisted in revamp of the both operations- helped in detailing shop layout and display
Identified and targeted niche markets within areas
Constantly monitored the competition - pricing and special offers
Planned advertising promotions within the areas
Data collection and research
Purchase Control
Co-ordinated stock bought and received - continually monitored and maintained low prices and improved on supplier agreements.
Financial Management
Random checking and re-checking of branch daily cash up reports
Monitored daily banking
Planned monthly and annual budgets
Studied management accounts
Maintained and improved gross profit percentages and net margins in both operations
Reduced and then maintained the reduction in overheads and unbudgeted expenditure
Designed spreadsheet processes for reports to other managers for better analysis and decision making
Designed a stock control spreadsheet to maintain a highly efficient daily and weekly stock system.
Public Relations
Responded to all customer complaints and queries
Chaired most meetings from operational, managerial, confrontational, grievance, discipline, as well as meetings with suppliers, lessors, St Elmo's company representatives, and many others.
Company representative in most legal matters i.e.: Criminal staff matters
Wrote various correspondences:
Letters
Memorandums
Reports
Human Resources
Managed a staff compliment of about 40 permanent workers spread over 2 shifts from 8am in the morning to close, as well as 15 - 20 part time front of house staff
The total staff compliment in Rondebosch was 50 and in Tableview 90
Upheld the St Elmo's HR Manual on a continual basis and policed with regard to* permanent employment contracts * applications *screening forms *compensation and grading * job descriptions *grievance and disciplinary procedures * formatted the relevant forms and templates *employee package assessment
Recruitment and Retrenchment at all Staff Levels
Screened applicants and prepared recommendations
Compensation and Grading
Compensation based on skill and experience using the progressive index format.
Handles inter company disputes between staff and customers up to CCMA level
Termination and Dismissal
Terminated staff based on misconduct, incapacity or operational requirements.
Training
Trained all new staff on computer and on operational requirements/sales/customer service.
Counseling
Assessed individual and staff needs and offered options for positive behavior and individual growth
ACHIEVEMENTS
Won the Top Restaurant of the Group Award 1996
Finalist of the National Franchisee of the Year (FASA) 1996
Runner up for the Pizzaway of the Group Award - The store did not actually qualify to enter the competition, as the minimum operating period was a year. However the store turn around under my management was so exceptional that they decided to give me the Runner's Up Award.
DEPARTMENT MANAGER
1994
Co-ordinated the operations within the entire restaurant which ran over a 24 hour period. Staff compliment of 97.
Co-ordinated and implemented the revamp of the restaurant in time for the million dollar golf challenge
MANAGEMENT TRAINEE - Front of House
1993
MANAGEMENT TRAINEE - Kitchen
1993
NIGHT AUDITOR
1990
Education
Cape Town Hotel School
1990-1993
Hotel Management Diploma
Distinction Obtained in Law
2nd Lieutenant
School of Armour
Bloemfontein
1989 - 1990
St Andrews High School - Bloemfontein
Matriculated in 1988
(purchased 1/4/97)