Terms & Conditions - the business!

1. General

1.1. These Conditions shall supersede all earlier conditions of NePCS.
1.2. These conditions shall take precedence over any conditions of the Customer and shall not be varied without the written consent of NePCS

2. Definitions

2.1. "NePCS" means Northeast Personal Computer Services.
2.2. "Customer" means the person, firm or company buying or agreeing to buy goods and services from NePCS.
2.3. "Price Paid" means the price paid by the Customer for the Product including delivery and installation. The Price Paid is stated on the Order Confirmation.
2.4. "Order Confirmation" means the acknowledgement of the Customer's order sent to the Customer by NePCS.
2.5. "Product" means any computer components supplied to the Customer by NePCS.

3. Prices and Ordering

3.1. Unless otherwise stated all prices are inclusive of VAT at the prevalent rate, delivery and installation.
3.2. The price payable by the Customer will be the price current at the date of the order.
3.3. Orders are accepted by email or telephone. Orders are only binding when the customer receives an Order Confirmation in writing. Please check the Order Confirmation carefully and notify NePCS of any mistakes at once, or the Order Confirmation will apply.

4. Payment

4.1. A 10% deposit is payable by the customer on agreement with the Order Confirmation.
4.2. The 10% deposit may be waived at the discretion of NePCS
4.3. Payment of the balance is due on demand and in any event must be made within 30 days of the invoice date.

5. Delivery

5.1. Any delivery date stated is only a warranty by NePCS to use reasonable endeavours to effect delivery by that date. No liability will be accepted by NePCS for failure to meet a stated delivery date.
5.2. Delivery and installation is included in price for orders within a 15 mile radius of Whitley Bay, Tyne & Wear
5.3. Delivery and installation for orders over 15 mile radius of Whitley Bay, Tyne & Wear will be added to total cost of order, to be agreed by customer prior to order acceptance.
5.4. Deliveries made by carrier will charged at the prevalent rate and installation is not included.

6. Consumer Rights

6.1. If you are a consumer (a private person buying for their personal use) then you may cancel your purchase at any time within 7 days of receipt and we will give you a refund of the Price Paid. You must inform NePCS in writing and return the Products to us immediately in the same condition you received them, at your own cost and risk.
6.2. If a system has been assembled by NePCS to the consumer's specification, or the consumer has assembled or tried to assemble any of the goods, then clause 6.1 does not apply.
6.3. If a customer wishes to return Products not covered by clause 6.1 then such Products will be accepted at the discretion of NePCS. The customer must obtain a RMA number from CCL and quote this when returning the goods. The customer will be credited with the current market price.

7. Guarantee

7.1. If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship then NePCS shall at its option repair or replace the Product free of charge for labour and materials.
7.2. A Product covered by a direct warranty from the manufacturer is not covered by this guarantee. The Customer will receive a warranty direct from the manufacturer and should claim under this warranty.
7.3. The Customer should advise the return the Product, in its original packaging, to NePCS by email.
7.4. This clause does not affect your statutory rights.

8. Limitation of Liability

8.1. NePCS accepts liability for any private property loss or damage, death or personal injury caused directly by the negligence or deliberate misconduct of NePCS or its employees. Except for death or personal injury, this liability shall be limited to the Price Paid.
8.2. NePCS shall not be liable for any financial consequential indirect or other losses suffered by the Customer or any third party whether such loss arises in contract or tort or in any other way.

9. Uncontrollable Events and Delays

9.1. In case of delays caused by circumstances beyond the control of NePCS or its suppliers, NePCS shall have the right to either suspend delivery or to cancel the contract without liability.
9.2. Examples of Uncontrollable Events are (by way of example and not limited to) strike, lockout, riot, revolution, war, epidemic, working difficulties, transportation difficulties, fire, and failure of suppliers or official regulations.

10. Customers Obligations

10.1. You must provide reasonable courtesy information and co-operation to NePCS.

11. Title and Risk

11.1. Until full payment has been received by NePCS for all Products whatsoever, supplied at any time by NePCS to the Customer: -
11.1.1. property of the Products shall remain in NePCS;
11.1.2. the Customer shall store the Products in such a way that they can be readily identified as being the property of NePCS, and at all times in accordance with NePCS recommendations;
11.1.3. subject to 11.1.4 and 11.1.5 below the Customer shall be at liberty in its own name (but not on behalf of or in the name of NePCS) to sell the Products in the ordinary course of business, on the basis that any proceeds of sale shall be the property of and be held on trust for NePCS;
11.1.4. NePCS may at any time suspend or revoke the Customers power of sale by notice in writing to the Customer if the Customer is in default for longer than 14 days in payment of any sum whatsoever due to NePCS or if any Bill of Exchange, cheque or other negotiable instrument drawn or accepted or endorsed by the Customer is dishonoured on presentation for payment;
11.1.5. the Customer's power of sale will automatically determine if a Receiver is appointed over any of the assets or the undertaking of the Consumer or a winding up order is made against the Consumer or the Consumer goes into voluntary liquidation (otherwise than for the purpose of reconstruction or amalgamation) or causes a meeting of, or makes any arrangement or composition with creditors or commits any act of bankruptcy;
11.1.6. upon revocation of the power of sale under clauses 11.1.4 and 11.1.5 above the Customer shall place the Products at the disposal of NePCS, who shall be entitled to enter upon any premises of the Customer for the purposes of removing the Products from the premises.

12. Miscellaneous

12.1. If any part of these Terms and Conditions are found to be invalid or unenforceable by a court the rest are unaffected.