GALMPTON TOURING PARK SELF-CATERING FREQUENTLY ASKED QUESTIONS

How can I make a reservation?

Please phone 01803 842066 (9am – 7pm) or fill in an enquiry form on our website . We will contact you to confirm availability.

How can I pay the Deposit?

Payment can be made by credit/ debit card by phone (sorry not Electron or American Express), or by cheque made payable to Galmpton Touring Park Cottages Ltd . We recommend you take out holiday insurance because once confirmed our booking is binding and you are liable for the full payment. We will enclose details of an insurance company with your booking confirmation but you do not need to use this particular company. Deposits by cheque should be posted by the next day.

What happens once you receive my booking?

As soon as we have received and checked your booking and processed your payment, we will send you a confirmation of booking by post or email. Please check that all the details are correct. If you have paid the deposit only, the confirmation will tell you when the final balance payment is due and how much to pay. We do not send out reminders but would ask that you pay promptly. Please note that once you have made a confirmed booking it is not normally transferable.

How do I pay the final balance?

The final balance is due eight weeks before your holiday. You are welcome to pay the final balance by credit/ debit card or cheque (see above).

How will I find out about the arrival arrangements?

We will send you by post full details with your booking confirmation including the arrival time and directions. (For e-mailed confirmations please check our website for directions.)

What are the arrival and departure times?

You can arrive after 3pm on the day of arrival and must depart by 10am on the day of departure. We would ask that you respect these times.

What's provided in the property?

Our Cottage and Studios are fully equipped for self-catering holidays.

This means that there will be crockery, cutlery, and cooking facilities appropriate to the number of guests that the property accommodates. Bed linen is provided (except for cot and Z bed) and all beds have duvets & 2 pillows per person (not feather). Bedding for the Cot or Z bed can be hired for £15 per week. Towels are not provided.

Cottages & Studios have colour televisions & the Cottages also have DVD players. Both Cottages have ovens + microwaves whilst the Studios have combination microwaves, all have 4 ring hobs & fridges with freezer compartments. The cost of electricity is included in the rental price. Electric or oil heaters are provided to use as required. Access to laundry facilities is available on request (small charge approx. £2/wash, 50p/dry).

Will the property be clean when we arrive?

All properties are cleaned and prepared between lettings and are personally inspected before you arrive.

We do ask that you leave the property in a generally clean and tidy state.  This does not mean that you need to undertake a full clean before departure but we would ask that you exercise reasonable standards of cleanliness during your stay and ensure that, for instance, all of the washing-up is done and cleared away and that surfaces are cleaned of obvious debris etc. If the property is not left in a reasonable state we may make an additional service charge to you of £25.00.

Is someone available to deal with any problems we might have during our stay?

From Easter until the end of September someone will be available on site 24hrs a day for emergencies. Our Reception/ Shop is open from 9am – 7pm & for less urgent queries or problems. Between October and Easter our Shop is closed and we are not on site all the time. When we are not here you will be given a number to phone in an emergency.

How easy is access?

Please refer to our Self Catering Accommodation Access Statement which is available on our website or from us.

What happens if I have a complaint?

Please remember we are here to help you have a good holiday. If you have any problems or complaints come and talk to us, we will always endeavour to put things right so that you can just get on with enjoying your holiday.

What happens if anything is damaged or broken during our stay?

You are responsible for any breakages that occur during your stay.

We would ask you to let us know of anything you find to be missing or broken when you arrive so that no charge is passed onto you. If you or any member of your party breaks or damages anything during your stay we ask that you let us know as soon as possible so that we can determine how best to deal with it. Please don't wait until your departure to advise us of anything broken or damaged.

What happens if we leave something behind on our departure?

Please check carefully that you have all your belongings with you on departure. If you have left something behind please let us know so that we can return it to you. You will be charged for postage.

Can we bring a pet?

We are sorry but pets are not allowed in our Cottages or Studios.

What happens if I need to cancel?

If for any reason you need to cancel your holiday please let us know as soon as possible. Telephone us at the earliest opportunity and follow up with confirmation in writing. We advise having holiday insurance as in the case of cancellation you are liable for the entire fee.