COMPLAINTS PROCEDURE for Coldwell

This service is brought to you by Coldwell Inn Project

Coldwell Inn Project (trading as "Coldwell Activity Centre") is committed to providing quality services

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However, in the event that you have a complaint in relation to any of the services that make up the Coldwell Activity Centre service you should follow the procedure detailed below.

Please contact us directly and your complaint will receive a prompt reply: email: manager@coldwell.org.uk

Your complaint will be investigated fully by the customer relations team at Coldwell Activity Centre.

If you are not satisfied with the way your complaint has been handled, you may ask for the complaint to be referred to the Chairman of Coldwell Inn Project

Coldwell Activity Centre Reg charity No. 701170 VAT No. 806968490 is managed by Coldwell Inn Project Ltd Registered in England Company Number 2060025