Volkswagen

The location of this site has been passed to Volkswagen UK by Milton Keynes Trading Standards Department.

This failure was reported to Volkswagen within days of the accident and as soon as it was know what the cause was. They wanted the car delivered to their local agents garage in the condition it was in when the accident occurred, a three wheel Golf Rallye is expensive to move and it was a mistaken belief that Volkswagen engineers would have transport, this less than generous offer was declined. Pictures were e-mailed to Volkswagen Customer Care on 2 occasions, neither e-mail was responded too Further contact was had with Volkswagen through Milton Keynes Trading Standards Department, Volkswagen told them that they had no record of the cars service history, when a full service history was sent to them they said that they didn't know how the car had been driven, they also said they had never received the e-mailed pictures. In early July The Vehicle Testing Agency was e-mailed with a description of the accident along with pictures of the failed shaft, six hours after they received the e-mail they telephone to ask for the details of the car and reported this to Volkswagen, even though the car falls outside their code of practice. Not a word has been heard from Volkswagen, it is clear that Volkswagen don't want to know, except on their terms. Fatigue failure has nothing to do with the way a car is driven, but everything to do with the way it is made, it has distinct features on the fracture face all of which Volkswagen should know, the customer care system at Volkswagen is designed to keep customers at arms length from anyone who may actually know what you are talking about.

This web site along with all pictures are © David Bailey 2002