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15 Minute Satisfaction Contract The "15 Minute Satisfaction Contract" states that Ibis is committed to solving any problem encountered by a guest within fifteen minutes. This hardly comes as a surprise, since Ibis became the first International Hotel chain to be awarded 120 9002 certification. The certification, issued by Bureau Veritas Quality International vouches for the professionalism of the staff and the soundness of the Organisation. Shude Hill |
