Email: graham.denison@btinternet.com
Profile
I am an experienced Engineer used to working with both hardware and software and understand the relationship between the two. Although used to working alone, I am well able to work as a team member having worked in major systems implementation projects. I understand the demands of business and am able to make the difference between expectation, demand and actuality. I am customer focussed and committed, realising the need to ‘fix’ the user, not just the problem. I am an honest, reliable Engineer with a flexible approach, used to working under pressure and to tight timescales. I believe I am a valuable and loyal asset to any company.
Barron McCann Ltd.: Derby
Senior Field Service Engineer November 1996 to date
Home based Field Engineer maintaining PCs, Mini systems and peripherals, Retail and Back Office systems. Base includes a range of PCs from HP Compaq, IBM, Gateway, legacy ICL System. Digipos, IBM, Siemens Nixdorf and ICL EPOS hardware. Installation and upgrade of UNIX and Windows based networks. LAN, WAN, Wireless, X25 network installation and maintenance.
Lynx (Signal) Ltd.: Clifton Moor, York
Marketing Systems, Analyst Programmer. May 1996 to November 1996
Supported a range of Marketing and Prospecting Software for the Motor Trade. Systems written in Quick Basic and Progress 4GL running under OS/2, SCO UNIX and Novell / DOS. Maintained existing systems by providing second level support to Helpdesk or direct to users when Hotline support is escalated. First line for UNIX user base.
Sabrebanner Limited. Drighlington.
Service Manager. June 1995 to February 1996
Provided a design and build service to CAD houses and local businesses. Systems varying from single user DOS and Windows PCs, Novell networks running Accounting and Contact logging software. Networked UNIX Workstations based on SUN, HP and Intel hardware. Strucad and Autocad Systems on Pentium PCs running NT 3.51. Involved in Pre-sales, specifying, build, on site installation, software selection, end user training and subsequent hardware and software maintenance. Covered Sage, Microsoft Office and Act! on networked sites, data transfer from existing systems.
Cable and Wireless (UK) Services, becoming Bell Technical Services, becoming Sorbus UK Ltd, becoming ICL Sorbus
: Leeds, Aberdeen, Perth, Manchester and Feltham.Worked in a variety of positions in this communications and computer maintenance company. Started as a Field Engineer in the North of England, progressing to middle management within the Logistics Department. Was a key member of the team implementing a major company wide Logistics and Engineering Provisioning and Accounting system.
| Systems Support Supervisor | 1993 to 1995 |
| NRC Supervisor | 1987 to 1993 |
| Field Engineer, Scotland | 1984 to 1987 |
| Field Engineer, North East | 1981 to 1984 |
Previous Employment
| Process Control Engineer, British Steel Teesside | 1980 to 1981 |
| Test Engineer, Weyfringe Digital Ltd. Marske-by-Sea, Cleveland | 1979 to 1980 |
| Electronic Technician, British Steel, Lackenby | 1978 to 1979 |
| Electrical Engineering Technician Trainee, British Steel, Cleveland | 1975 to 1978 |
Education and Training
| O.N.C. Electrical Engineering | Cleveland Technical College, Redcar | 1975-76 |
| General Engineering Certificate | Cleveland Technical College, Redcar | 1975 |
| O’ Levels, 5 | Sir William Turner’s Grammar School, Redcar | 1974 |
| Electrical Engineering Technician Apprenticeship | British Steel, South Teesside | 1974-78 |
| City and Guilds, Radio Amateur’s Certificate | Longlands College, Middlesborough | 1981 |
Various Manufactures and Company course Certificates.
Management courses: Stress Management, Appraisal Setting, Time Management, Finance and Management Accounting, Assertiveness Training.
Personal Details
Status:
Married, 3 Children. Driving Licence: Full Car & Bike, CleanHobbies and Pastimes
Volunteer projectionist at local cinema, member of film selection committee. Walking, Swimming, Computer hardware, Licensed Amateur, DIY, and family.