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PROFILE
An Information Systems Service Delivery Manager, experienced in service management, change management, project management and systems engineering.
A goal-orientated strategist who is logical, versatile and innovative, challenging yet considerate and who can demonstrate a strong record of achievement including:
- Building and managing a team to provide desktop support sevices to over 3500 users in a large financial services company
- Initiation and implementation of organisation development and service improvement programmes, applying TQM, IIP, EFQM Business Excellence Model and MCI Management Standards.
- Leading multi-discipline teams working on organisation development projects.
- Successfully managing lump sum turnkey engineering contracts, ranging in value up to £12M, to a variety of Quality Assurance standards.
- Assessment, selection and management of subcontractors, suppliers and consultants and negotiating contract terms, conditions and variations.
- Recruiting, managing and developing staff.
- Claims resolution, including case management of a complex £3.5M litigation. process.
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