HELEN CARRUTHERS
Cirencester, Gloucestershire
Email: Helen.Carruthers 'at' btinternet.com (replace 'at' with @)
Date of birth: 22/07/74
SKILLS
EDUCATION
2004 - Swindon College
Currently studying As Level Photography part-time
2003 - Cirencester College
OCR Clait Advanced - Advanced Web Pages unit
2002 - Cirencester College
European Computer Driving Licence
1995 - 1996 University of Wales, Aberystwyth
Postgraduate Diploma in Environmental Rehabilitation
1992 - 1995 University of Wales, Aberystwyth
B.Sc. (Hons) Environmental Biology Class 2:2 .
1990 - 1992 Cirencester College
| A levels | Biology | B | Chemistry | C |
| Geography | C | General Studies | C | |
| RSA CLAIT | Computer Literacy (Distinction) | |||
1985 - 1990 Cirencester Kingshill School
| GCSE's | Science | A | English Literature | B |
| Applied Science | A | Humanities | B | |
| French | A | English Language | C | |
| German | A | Design | C | |
| Mathematics | B |
WORK EXPERIENCE
April 2001 - present;
Joint Examining Board, 30A Dyer Street, Cirencester
Post: Administrative/Courseware Assistant.
Updating and maintaining website and responding to e-mails. Producing and updating course
materials from given text to consistent style. Producing promotional materials. Processing
course registrations. Monitoring new centre registrations and moderation of courses.
Dispatch of publications orders. Checking incoming examination scripts. Maintaining stocks
of office supplies. General administrative duties.
January 2001 to April 2001;
Scotts of Stow (Via agency), Unit 1 Corinium Centre, Love Lane, Cirencester.
Post: Data Entry Clerk - Accounts department.
Entry of invoices and credit notes onto the system. General filing of invoices.
Post: Order Processing.
Opening post, sorting and batching orders and correspondence, entering orders onto the
system. Counting cheques and calculating totals for banking
September 2000 to November 2000;
React Surveys Ltd. (Via agency), 15 Gosditch Street, Cirencester.
Post: Data Entry Clerk.
Entering assessment questionnaires onto the system in proper English.
April 2000 to September 2000;
On an extended holiday round the world, travelling independently through seven countries.
November 1999 to April 2000;
Frontier Internet Services Ltd. Suite 6, Ensign House, Admirals Way, London, E14
Post: Junior Domain Name Administrator.
Registration and administration of domain names and customer Internet access accounts.
September 1997 to November 1999;
BT Multimedia, Colindale House, The Hyde, Edgware Road, Colindale, London, NW9 6HH.
Post: Training Designer.
Designing and writing documentation for training both new entrants to the helpdesk, and
existing staff on new products
Post: Customer Service Advisor – Second Line Technical Support.
Customer services - providing Technical Support via email, and previously over the phone
for users of the LineOne and BT Click Internet services. Explaining technical terms to
customers in plain English, both written and spoken.
April 1997 - June 1997;
Photo Image Works Ltd. Bishops Walk, Cirencester, Gloucestershire.
Post: Sales assistant and minilab operator.
January 1997 - April 1997;
Scotts of Stow (Via agency), Love Lane Industrial Estate, Cirencester,
Gloucestershire.
Post: Warehouse operative in the returns department.
November 1996 - December 1996 and June 1997 - September 1997;
Brann Ltd. (Via agency), Phoenix Way, Cirencester, Gloucestershire.
Post: Data Entry Clerk.
Database maintenance for Microsoft - matching addresses to remove duplicates. Completion
and correction of incomplete addresses in the database. Entering new customer contracts
for Eastern Natural Gas with speed and accuracy.
ADDITIONAL INFORMATION
My main interests include: pottery, photography, independent travel, Internet and web page creation, cinema, reading, conservation and walking.
References are available if required.
Email - Helen.Carruthers 'at'
btinternet.com
(due to excessive spam please type the address and
replace 'at' with the @ symbol, thank you)
Last updated Friday 22 October 2004