December 2011 Summary
December 2011 saw a fairly stable connection, with some fluctuations but overall speeds were where they should and the last couple of months have seen speeds remain where they should be, i.e. over generally 6 Mbps.
Posted: 31st December 2011
November 2011 Summary
November 2011 saw a fairly stable connection, with some fluctuations but overall speeds were where they should have been. Even BT's Speedtester.com worked for most of the month, only being let down by its failure on 30th.
Posted: 30th November 2011
October 2011 Summary
The month started off with BT having some problems with their Speedtester.BT.Com website which was not available for a few days. As I did have an internet connection and as I was able to check the speeds with Speedtest.net, it was obvious that the fault was at BT's end. Apart from that, the speeds stayed in the acceptable range.
Posted: 31st October 2011
September 2011 Summary
Followng the truce at the end of August, I continued monitoring the speeds on a daily basis and found that they remained fairly stable until the middle of the month. That was when I detected an increase in speeds and they headed back to where they had been before the problems bagan at the beginning of the year. Although there were fuluctuations, the service was much better and back to more or less what it should be.
Posted: 30th September 2011
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Broadband...
These are the pages detailing the problems I have experienced, and continue to experience, with my BT Broadband connection. Over the years, I have put up with the inconvenience, but given the advertising, it is time for BT to deliver on their claims, so I will insist on the level of service I have been getting when it works properly and nothing less!
Currently, only the story from 2010 is here, but I'm considering putting the entire history from 2006 to 2009 here too!
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2012 Summary
So far, so good...
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2011 Summary
During the year there were 60 consecutive days with no broadband at all and 3 days with only dial up speeds.
BT arranged 4 engineer visits.
BT paid £100 compensation for the period with no service.
Speeds recovered in September, so it appears the matter can be considered closed...until the next time that is!
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2010 Summary
BT took from January to July to sort out the connection.
BT Sent 6 engineers to test the line.
BT failed to keep one engineering appointment, wasting a day and have not offered any compensation.
BT were able to fix the problem remotely, without the need for any engineer visiting!
BT have not yet offered any compensation or price reduction to reflect the problems.
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Last update:
3rd January 2012
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