John Harrowven |
Project Manager - MD6.1 and MD6.2 |
July 1998 - June 1999 |
- Defined and Managed Project Plan, Work Breakdown Structure, Deliverables and Budget totalling £0.5M
- Managed the port of the MD6 client software to Windows NT4 (Customer launch May 1999)
- Managed the development of BT's Rapid Reports product through to launch in January 1999
- Achieved Millennium conformance certification for MD6 delivery
- Co-ordinated Millennium upgrade with the Derived Services Network in January 1999
- Developed enabling changes for service delivery via the www
- Established a Geographic fallback site to protect live service in March 1999
- Successfully deployed product upgrade to support major changes in the Network Intelligence architecture (September 1998)
- Managed the development of scripts to automate number changes following the introduction of the '02' code
- Promoted to Technical Group Leader (August 1998) with additional responsibility for managing a 15 strong team Development and Test Team
- Accepted into the BT Coaching Network (April 1999).
- Appointed Unit CARE Manager (June 1999).
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Project Manager - MD6 |
Jan 1998 - July 1998 |
- Managed final stages of development, integration, test and deployment of MD6 to complete £7.5M development programme to support Freefone 0800, Lo-call 0845 and Nationalcall 0870
- Co-ordinated resources across BT (50 people) to achieve a successful deployment on 20/6/98 with minimal impact on over 300 major Telemarketing customers
- Directed the migration of customer data to a new High Availability hardware Architecture
- Completed successful handover of system to the Operational and In-life Support teams
- Led innovative trial for Rapid Reports based on Data Visualisation technology
- Achieved Security Certification to highest commercial accreditation level 4 (AL4).
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Manager MD6 Quality, Test, Security, & Productisation |
Feb 1996 - Jan 1998 |
- Set up and managed Unit Test, Configuration Management, Security and Productisation (User Guides, Help, Tutorials, and Packaging) Workpackages on £7.5M development programme.
- Appointed and managed a 9 person multi-disciplined team, planning and monitoring the schedule, budget, and risk for their workpackages totalling over £0.5M
- Established iterative development process providing appropriate project control and reporting mechanisms including weekly Progress and Issues Meetings and Quality Gates on all deliveries
- Introduced management metrics to measure product quality and progress towards delivery
- Produced the Test Strategy, Plans and Procedures for each of the 6 major MD6 components
- Built, tested and delivered to plan, each of the 15 monthly integration releases and 5 Programme deliveries
- Established and chaired weekly Fault Targeting Meeting (managing up to 100 new faults per week) and represented the project at the fortnightly Programme Change Control Board
- Managed sub-contract to provide Configuration and Build Management
- Produced and published guidelines on the Millennium Problem
- Established WWW as a primary project communication mechanism
- Managed Unit’s Modern Apprentice and mentored another to NVQ Level 2 in IT
- Promoted to Professional Technical Group (January 1998).
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Software Engineering Programme Account Manager |
Sept 1995 - Feb 1996 |
- Managed accounts with 10 BT development units
- Reduced Programme overhead spend by £550K (35% of total budget)
- Refocused team on customer led, directly sponsored work
- Built successful partnerships with software research teams helping them to down stream enabling technologies and provide a commercial foundation for their work
- United a team of 12 highly skilled technical experts behind a common customer focus.
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Software Engineering Improvement Manager -
Project Management and Design |
April 1993 -August 1995
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- Established Risk Management standards, methods and tools for BT's Ipswich Software Engineering Centre (ISEC)
- Designed, developed, and helped to run BT's Cost Estimation and Risk Management course
- Developed skills framework used to manage ISEC skill profiles
- Customised 'external' Project Management course used to train over 60 Version Managers. Similarly, evaluated a Sub-Contract Management course
- Established and led Process Re-engineering team
- Set up a WWW server to publish the standards and guidelines developed by the team to the wider BT development community
- Chaired the Design Uplift Task Force and led the design improvement team
- Key member of team defining standard development toolsets for use across BT
- Assigned to ISEC's external recruitment team responsible for selecting and appointing new recruits.
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Other Positions held: |
Tools, Methods and Metrics Team Leader - Network Management |
June 1991 -May 1993 |
Marketing Engineer - Systems and Software Engineering Division |
April 1990 - May 1991 |
CASE Tool Support and Sales -
Systems and Software Engineering Division |
Jan 1986 - April 1990
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