06/12/08

Last revised: June 12, 2008

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Disable Access at Hotel Vora Nova

Palma Nova

Majorca

May 2008

My wife Betty and I decided that we needed a week’s relaxation somewhere warm. So we booked a holiday to Palma Nova in Majorca. I’d never been there before, but the Hotel Vora Nova stated that it was wheelchair friendly and as Palma Nova appeared so inviting, we decided to book into the hotel for a week and check it out “first hand.”

As soon as I entered the Hotel Vora Nova I had a great feeling that this was going to be a completely wheelchair friendly hotel.

Wheelchair access was all around the reception area with a ramp leading to one part of the accommodation area. As we were shown to our room we passed the pool area where I noticed it was completely flat and the raised areas had ramps. There was also a completely wheelchair friendly bathroom just at the side of the stairs.

Our room, although it smelled damp, was completely wheelchair friendly with plenty of room for a large wheelchair. The bathroom sink was a little high for me, but I managed okay. There was a wheel in shower, but you had to either supply your own shower chair or hire one. I found the toilet a little low for me, but the plastic raised seats could be hired from the local disability hire shop at the side of the hotel.

The dining area was wheelchair friendly, but it was a tight squeeze getting passed some of the tables, and as I’m a tall man I found that I couldn’t get my legs under the tables. It would be unfair of me to comment on the food as I usually state that it’s all down to individual taste, but I will state that although there wasn’t a lot of choice there was food to suit most palates.

No matter where I went in the hotel including the indoor swimming area it was wheelchair friendly and I found all the staff very friendly and helpful. The hotel was suitable for all types of wheelchair users assisted or independent.

The entertainment at the hotel was mainly organ players, though I guess this will change in the main season July / August. I usually like to take part in the daily activities, but I found non available, but I guess that the month of May is too early in the season?

While I was there, the hotel was under refurbishment by the new owners “Grand Bali Group,”, and there were around fifty four wheelchair friendly rooms available. Having said this I was informed the new owners were going to cut the amount of wheelchair rooms available down to six. So you should check this out before you book your holiday. Also the dining room was being refurbished with new hotplate equipment being installed, so how this will affect future wheelchair holiday makers to the hotel I’m not sure, but I would be interested to hear from wheelchair users as to whether the new equipment in the dining area caused any problems.

The area outside the hotel and the roads leading to the seafront were wheelchair friendly with dropped kerbs everywhere and the seafront itself almost to Magaluf were wheelchair friendly.

Altogether I thoroughly enjoyed my stay at the Hotel Vora Nova. What affect the new refurbishments will make on future wheelchair users to the hotel I have no idea, but as I stated, I would be delighted to hear from other wheelchair users staying at the hotel after the refurbishments are complete.

Mike Coatesworth

My Rating for the Hotel Vora Nova

Disabled Access

Overall I can state that "Hotel Vora Nova is wheelchair friendly," but when booking a holiday, you must state categorically that you would like the “wheelchair friendly accommodation” and get it confirmed in writing.

Entertainment

Although the entertainment that was laid on was mainly an organist, we put up with it and enjoyed it.

Food

I thought that the food was good. There were not many choices of meals to choose from for adult and children alike, but quality is down to individual taste

Overall

Independent wheelchair access: 10/10

Assisted wheelchair access: 10/10

Wheelchair friendly bathroom and toilets 8/10

Wheelchair Accommodation: 8/10

Customer service: 8/10

Hospitality: 7/10

Apartment value for money 7/10

Price of disability rental equipment: 7/10

Disabled Car Parking 10/10

Mike Coatesworth

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