10/07/10

Copyright Michael Coatesworth.

Last revised: October 07, 2010

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My "First Hand" experiences with Disabled Access

See below

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Thomas Cook holidays

Hotel: Gran Bali, Benidorm

Disabled Rental equipment: Amigo24

I entered the Thomas Cook travel agents in Market Street Bradford and was greeted by a pleasant assistant, whose name is Jemma. I told her my requirements and nothing was too much for her as she looked for a wheelchair friendly holiday for me and my daughter.

Eventually, with a pleasant smile on her features, Jemma came up with the hotel Gran Bali in Benidorm. She checked everything fully and even contacted the hotel to confirm that we would receive one of the ten disabled adapted rooms that were available at the hotel. When this was confirmed, we booked and paid for the holiday and received our travel documents. All through the search and transaction, I found that the Thomas Cook assistant, Jemma to be a professional and a great asset to the company in her dealing with customers.

We arrived at the airport and the Thomas Cook representatives were very polite and courteous as they gave us the baggage labels and took details of the assistance I would require to get onto the plane.

On the plane I was greeted by friendly smiling Thomas Cook stewardesses who went out of their way to ensure my comfort throughout the whole flight.

I had a very enjoyable holiday and I would definitely book a holiday and fly with Thomas Cook again.

Mike Coatesworth

My Rating for Thomas Cook travel

Travel Agent Assistance: 10/10

Customer service: 10/10

Hospitality: 10/10

Independent wheelchair assistance at airport: 9/10

Assisted wheelchair assistance at airport: 9/10

Assistance on plane: 9/10

Food on plane: 8/10

Holiday value for money: 9/10