Authentic Counselling Training
Giving and Receiving Feedback
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Purpose of the exercise: to help you be aware of your own reaction to feedback
Requirements: an audio tape recorder (with microphone), a blank audio tape, pen & paper
1. Set the audio tape recorder to record (remember the pause button). Speak into the microphone. Lay into yourself concerning your work. Really let rip. It should be as threatening and outrageous as you can manage. Use the pause button if you dry up for a minute or two. Continue speaking until you can think of nothing further to say.
2. Landscape the paper and draw three columns, heading them respectively: Content, Manner of Delivery, Feelings in Response.
3. Rewind the audio tape and play back your recording. As you listen, write down what you hear: the content of what is being said (e.g. “I’m bloody annoyed that you are so lazy and furious that you promise to do things and then don’t do them.”); the manner in which it is being said (e.g. menacingly, angrily, mockingly); what you feel as you listen to the tape (e.g. angry, depressed, put down). Rewind the audio tape and play back your recording again. As you listen again, write down what else you hear, adding to what you have already written. There is no reason why you should not listen to the tape a third time, repeating the process.
4. Read what you have written. On a separate sheet of paper
a. Write a paraphrase of what you have written in the Content column with support from the Manner of Delivery column, trying to capture accurately the content and feeling.
b. Write down how you feel in response to the paraphrase
c. Write down how you might reply to the paraphrase
d. Write a summary, with all emotional content extracted, of what you have written in the Content column.
e. Write down how you feel in response to the summary
f. Write down how you might reply to the summary
5. Write down what you have learned, as a result of this exercise, about
a. Yourself
b. Giving feedback
c. Receiving feedback
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