Cheltenhm

Cheltenham

From The Citizen, 1 April 2003 (this article no longer available online)

Leisure Connection, which won the council contract under its previous name Circa Leisure in August 1996, was given its marching orders after a council report said the firm had failed to meet performance targets.

It followed a council-commissioned survey which found 40 per cent of users thought the centre's cleanliness was poor or very poor. Many people complained there were too few staff.

In September 2001, officers cited 32 instances since 1996 where Leisure Connection had failed to meet its contractual obligations. These included four warnings for closing without permission and one for failing to prevent sex acts taking place in the spa pool.

From http://www.leisureopportunities.co.uk/newsdetail.cfm?codeID=4253

Councillor Rowena Hay, deputy for health and wellbeing, said: The contract handover provides a tremendous opportunity to ensure that Cheltenham's sport and recreation facilities are being managed and operated to a standard and quality which are expected and which meets the needs of our customers.

Cheltenham and County Harriers Newsheet October 2002 http://www.cheltenhamharriers.co.uk/NewsSheets/October2002.doc

Jim Coates complained on behalf of the Road Running group that the hike in track charges had been made with very short notice – less than a week. Leisure Connection maintain that we had been given subsidised entry whilst the track was condemned until it had been resurfaced and brought back up to standard and now the charges are comparable to other stadiums. We have written a letter of complaint to Leisure Connection about the manner in which this was done.

Unison Company Update October 2001 http://www.unison.org.uk/resources/document_view.asp?did=279

Leisure Connection is in danger of losing its contract to run Cheltenham Recreation Centre. The company has received 32 warnings for poor cleanliness and 17 for other problems since it took control of the centre in 1996.

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