Didcot

Leisure Connection operated the Didcot Wave from 1993 and Didcot Leisure Centre from May 1995 under contract to the Council. In October 2005 a not-for-profit competitor took over. 

From South Oxfordshire District Council's Best Value Review of Leisure 2002/03  http://www.southoxon.gov.uk/ccm/cms-service/stream/asset/?asset_id=181304 

Leisure Connection

"The contracts and agreement do not contain any performance standards, and discussions are taking place with Leisure Connection concerning operational and financial objectives, and performance targets for the Centres. Reaching agreement Best Value Review of Leisure 2002/03 86 South Oxfordshire District Council on these objectives and targets forms part of an Action Plan which has been agreed with Leisure Connection...

Leisure Connection advise that there was a total of 484 comments and 325 complaints received at the Didcot Wave and Didcot Leisure Centre during October 2000 and March 2002. An accurate breakdown of these figures is available for the period October 2001 - March 2002. The Didcot Leisure Centre received 23 comments and 14 complaints during this six-month period, and the Didcot Wave received 132 comments and 141 complaints. The main issues raised by customers during this period were:

• Parties (49 comments / 10 complaints)

• Staffing (33 / 18)

• Swimming Pool (12 / 21)

• Toilets and Changing (3 / 29)

• Equipment (4 / 20)

• Catering (3 / 20)

• Fitness Classes (8 / 14)

• Swimming Lessons (3 / 11)