Wycombe 

From Audit Commission Inspection Report "Leisure Facilities Wycombe District Council" August  2003 http://www.audit-commission.gov.uk/Products/BVIR/A959ED60-CD29-11d7-B9A8-0060085F8572/WycombeLeisureReinspect.pdf 

"The facilities covered by the best value review were Wycombe Sports Centre, Court Garden Leisure Complex, Holywell Mead Outdoor Pool, Risborough Springs Swim and Fitness Centre, Wycombe Heights Golf Centre, Wycombe Swan Theatre, and Wycombe Museum. The council works with a number of contractors and leaseholders to provide these services to its local community..."

51 Customers still express good levels of satisfaction with the quality of the service provided by the contractors and operators of the facilities: A monthly telephone survey of users of Wycombe Sports Centre and Court Garden Leisure Complex shows constant satisfaction levels of approximately 80 per cent over the last three years.During 2002, 73 per cent of visitors asked found their visit to the Museum very enjoyable. This is similar to the findings for 2000, when 71 per cent of visitors asked rated their visit as very enjoyable..

52 Unfortunately, this is not the case at Risborough Springs Swim and Fitness Centre (operated by LC). The previous inspection reported good levels of satisfaction, but over the past two years this has fallen. Service delivery at the centre has not been good – there have been numerous staff changes, cleanliness has been poor, and there has been a lack of repairs and maintenance. This has led to customer dissatisfaction. Members of the customer panel told us, ‘we moaned continuously about a lot of things but nothing was put right’.

107 We found that there has been significant progress at the leisure centres. In particular, the council has achieved many of the proposed joint actions with Wycombe Leisure Limited. However, as the council is aware, much less progress has been made with Leisure Connection plc."

LC contract at Risborough ended in 2004.