17th January 2005: Support our support because the harder they come...
The more time they waste! Our free Talking Dictionary promotion has really raised our eyebrows. We’ve had a huge response to the free promotion and because of this our usual tiny support inbox has been filled with repeat E-mails, incomplete E-mails, badly worded E-mails and confusing E-mails from a very small number of customers who seem to think that we have the time to offer basic PC support as well as supporting our own products!

Sadly, most of our time has been taken up by a few individuals who have not read their order information E-mails correctly and others who cannot accept that they might have made a mistake. Because of this “time burglary” we have been forced to remove our telephone number from the web site. After all, its no fun getting a phone call at 9.30pm on a Sunday when you’re trying to give your baby son a bath.

If you have a problem with your software product or if you’d just like to ask us a question please use the feedback form here. Its the easiest way to contact us and if you give as much information as you can you’ll find that we get back to you usually within 12 hours.

By Richard W. Fairbairn January 2005

If you were affected by anything you read in this article or if you would like to share a similar experience please feel free to contact Richard personally at webmaster@rwfts.com. Alternatively you can submit our feedback form which you can find by following this link: RWF Talking Software Feedback Form