COMMUNICATION SKILLS
Duration: 1 day 6 hours CPR
How well do you relate to others? Is the way you communicate with others helping or hindering you to achieving your outcomes?
This module concentrates on how to improve the effectiveness of managers by developing communication skills
An individual's ability to communicate effectively is crucial to the effectiveness of any organisation. Being able to build healthy working relationships at all levels with people throughout the organisation is vital to success.
This workshop looks at the key skills individuals need to develop to be effective communicators. A major part of effective communication lies in understanding communication styles, learning how to influence others and putting individual styles to work to create effective business relationships.
Objectives
- By the end of the programme participants will:
- Understand the process of communication
- Understand the skills needed to communicate effectively with others
- Workshop contents
- Methods of communication
- The sender/receiver relationship
- Recognising communication styles
- Managing style to build effective working relationships
- Using Push/Pull styles of communication
- Recognising individual preferences for communication
- Non verbal communication
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