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CLIENT CARE AND MANAGING SERVICE QUALITY
Duration 1 day - 6 hrs CPD
How do clients evaluate legal services?
Much of the time by service delivery - technical competence they regard as a commodity
This workshop concentrates on building client loyalty through
providing excellent quality of service and client care:
- How clients evaluate service quality
- Defining standards of client service
- Obtaining client feedback
- Learning from service leaders
- Designing the firm's systems to meet clients' requirements
- Recruitment, training and reward of staff to ensure service quality is achieved
- How to profit from client complaints
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To
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