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BUILDING AND SUSTAINING EFFECTIVE CLIENT RELATIONSHIPS
Duration 1 day - 6hrs CPD
How often have you heard it said that clients do business with professional advisers they like and trust.
This workshop concentrates on developing the essential interpersonal and communication skills needed to manage successful relationships:
- The role of personal chemistry in business relationships
- Understanding your own interpersonal style and the style of others
- Knowing how to be flexible in your behaviour to strengthen relationships
- Managing personal impact
- Understanding and recognising body language
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