ASSERTIVENESS
Duration: 1 day
"How to get what you want and improve personal effectiveness"
The way we behave depends on how we learned to respond and cope with situations as we grew up. Most of us will admit that on many occasions the way we respond and behave is not always as appropriate or as effective as it could be. Indeed we often fail to achieve what we would like to.
Aggression (attack), which is often perceived as an asset in many management cultures, will produce short term successes but at the expense of damaging relationships and generating further conflict. Submission (retreat) may protect us from immediate pain and stress in the short term but will result in diminishing confidence and self esteem, giving the impression that we are weak individuals of whom others will take advantage.
People who are effective and in control deal with others in an open and honest way, in a spirit of co-operation, and so improve their personal performance through assertive
behaviour.
The aim of this workshop is to help participants to develop their assertiveness skills and help them to:
- Improve their personal effectiveness at work
- Increase job satisfaction
- Improve working relationships with colleagues
- Reduce stress and anxiety
Objectives
By the end of the programme participants will:
- Understand how assertiveness improves personal effectiveness
- Understand and know how to use skills of assertiveness
Contents
- Identifying good and bad relationships at work
- Recognising aggressive submissive and assertive behaviour
- Using appropriate verbal and non verbal communication behaviour to improve assertiveness
- Managing conflict - how to deal with difficult people and difficult situations
- Giving feedback in a constructive and assertive way
- Exercises and role play to practice assertive behaviour
- Video "Get what you want"
Who should attend:
Individuals who want to improve their skills of assertiveness |
To
request further information and detailed training synopses