Accessing Our Practice: The Hill Medical Group

CAR PARKING AND DISABLED ACCESS

Car parking is available at the surgery. There is wheelchair access to the surgery, consulting rooms and toilets. Prams may be left in our enclosed porch.

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COMMUNITY AND SOCIAL SERVICES

We have a unique arrangement whereby the following services may be obtained through the Surgery – District Nursing, Health Visiting, Social Services, Psychiatric Nursing, Midwives, Dietician, Podiatry (Chiropody), Physiotherapy, Occupational Therapy, Home Help Services and Care of the Elderly.

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ROUTINE TELEPHONE CALLS

The Doctors can be accessed by telephone and the best times to call are between 8.30am and 8.55am or 10.30am and 11.00am each morning. If it is difficult for you to telephone at these times due to work commitments etc, please ring when able and we will try to accommodate you.

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EMERGENCY CALLS:

During the day from 8.30am telephone 028 9061 8211 and our staff will contact the doctor. After 6.00pm, at weekends and Bank Holidays please telephone the Lisburn Out of Hours Service on 028 9260 2204 where a receptionist will take the details.

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HOME VISITS

We are willing to visit you if you are unable to come to the surgery because of illness. PLEASE TELEPHONE REQUESTS BEFORE 10.30am so that we can plan our day. You will be asked to give the name and address of the patient as well as symptoms to help us assess the urgency of the visit.

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MISSION STATEMENT

"In the running of this Practice the clinical care of the patient will be of paramount importance. Our care is based on the patient being seen by the Doctor they know best and who knows them. Proven medical advances will be blended with traditional care. The Practice aims to offer a quality service through the provision and development of primary healthcare, maximising all available resources to the optimum benefit of patient health.

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PATIENT PARTICIPATION GROUP

In February 1996 a Patient Participation Group was formed in conjunction with Community Social Services. Patients from a variety of backgrounds were invited to become members eg patients who are retired, patients with young children, patients with a disabled family member, patients who have contact with the elderly in the community.

We meet three times a year and publish Newssheets which are available in our Waiting Room and are taken to our housebound patients by the District Nurses.

Any patients who are interested in joining the Group please contact the Practice Manager.

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REPEAT PRESCRIPTIONS

In the interest of good medical care the doctors like to see patients who require medication for long term illness. These patients should make an appointment each time they need to renew their prescription.
Other repeat prescriptions may be requested in person, by telephone or by letter. If you wish to have your prescription posted, please enclose an S.A.E.
Please give us at least 24 hours notice and do not wait until you have no medication left

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SERVICES PROVIDED FOR PATIENTS:

• Child Health and Immunisation
• Foreign Travel Immunisation and Advice
• Cervical Smears and Family Planning Advice
• Minor Surgery
• Treatment of Warts and Verrucae
• Asthma and Diabetic Care
• Smoking Cessation
• Mobile Diabetic Retinopathy Screening
• Influenza Vaccine Sessions

• Treatment of Minor Injuries

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TIPS TO MAKE BEST USE OF THE PRACTICE

If you have many problems to discuss with the doctor, it is helpful if you make a double appointment.

Please let us know if you change your address or telephone number.

If you have to see the doctor for your prescription, please make an appointment about a week in advance then you are more likely to get a time that suits you.

Order your repeat prescriptions by phone before 11.30am and it will be ready the same day at 1.00pm. If ordered after 11.30am, the prescription will be ready at 1.00pm the following day.

Always have to hand the name and the strength of the drug when you are ordering by phone. The receptionist (and sometimes even the doctors) do not know what "the wee white pill for my heart" is. There is a counterfoil listing your drugs, attached to your prescription, which can be used to order from.

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SUGGESTIONS/COMPLAINTS

We are always happy to consider any suggestions you have with regard to improving our service. Please write down any suggestions and these can be left at reception or in the post box on the railings outside the front door of the surgery.

We would be glad to receive your input.

Complaints, whether formal or informal, should be addressed to the Practice Manager or any Doctor.

We are also grateful for compliments as these tell us we are doing a good job and gives us the encouragement to keep improving our service.

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SURGERY OPENING TIMES

Mon, Tue, Thu 8.30am – 6.00pm

Wed and Fri 8.30am – 5.30pm

TREATMENT ROOM CONSULTING TIMES:

Nurse Elaine Reddick

Monday 9.00am – 11.00am and 2.00pm – 5.50pm

Tuesday 9.00am – 11.00am and 2.30pm – 5.50pm

Wednesday 9.00am – 11.00am

Thursday 9.00am – 11.00am and 4.00pm – 5.50pm

Friday 9.00am – 11.00am and 2.00pm – 5.30pm

Actual surgery times vary with each doctor and are as follows:

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WHEN PATIENT INFORMATION MAY BE USED

As well as being used for clinical care and treatment, your records may also be used for clinical audit, teaching, statistical analysis and verifying payments made to your doctor.

We only ever use or pass on information about you if people have a genuine need for it. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.

Anyone who receives information from us is under a legal duty to keep it confidential.

You have a right to object to the use of your information for any of these purposes.

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HOW DO I REGISTER WITH THE PRACTICE?

If you live within a five mile radius of The Hill Medical Group, or a family member is already registered with us, you can register with the Practice by simply calling in person to the surgery or telephoning (028 90618211) for an appointment with your chosen Doctor. You will be asked to bring your Medical Card with you to your appointment. If you do not have your Medical Card you will be given a form to complete. The appointment will be a chance for you and the doctor to meet.

You will be given a new patient medical at the appointment. A new patient medical consists of a short medical history, blood pressure, height and weight check and urine test.

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