What We Will Try To Do For You |
What You Can Try To Do For Us |
|---|---|
| We are committed to giving you the best possible service that can be attained by working together as a team. | We like to feel that you are partners in the care that you receive and we ask that you accept your own responsibilities in turn. |
| You will always be treated with courtesy and respect. | Please treat all surgery staff with the same courtesy and respect you would expect from them. |
| We will always offer the treatment we believe is the best, by a suitably qualified person, with your informed consent. | Ask if you are unclear about your treatment and try to follow medical advice offered. |
| We will provide information about our services from our staff and in our Practice booklet. | Please try to phone before 10.30 a.m. if you need a home visit. |
| We will make every effort to see you promptly. Medical emergencies will receive immediate attention and there will be a duty doctor available each day for urgent problems. | If you wish to speak to a doctor, please telephone reception to arrange a suitable time. |
| We will offer a routine appointment with a doctor within two working days. | Only ask for urgent appointments, emergency consultations or home visits when appropriate. |
| We will arrange a home visit if you are too ill or infirm to attend the surgery. | Please use the out-of-hours emergency service for genuine emergencies only.. |
| There will be an emergency doctor available outside surgery opening hours at all times. This service is the responsibility of Mendip PCT. | Let us know as soon as possible if you cannot keep an appointment. |
| We will inform you how to get the results of tests and X-rays. | Please phone for results of tests between 2-4 pm. |
| Repeat prescriptions will be available after 2.00 pm the day after being requested. | Request repeat prescriptions by posting or dropping your request form into surgery whenever possible. |
| We will strive to promote good health through preventive medicine. | Be understanding when unexpected emergencies delay your own consultation. |
| We will respect patients' rights of confidentiality and access to medical records within the law. We comply with the Data Protection Act and the Access to Medical Records Act. | Many illnesses can be prevented through healthy living. Find out about the Health Promotion activities we offer. |
| We will try to deal promptly with any problems or complaints. Please speak to your doctor or the Practice Manager. | Many illnesses can be detected early through screening programmes. Please take advantage of these. |
|
|
